Disability Benefits Administrator

Job Description:

The Disability Benefits Administrator is responsible for managing a block of disability claims for claimants who are expected to receive benefits to the maximum benefit date. This includes performing accurate and timely benefit calculations and answer questions related to benefit calculations and adjustments, tax and other deductions, from both internal and external clients.

What you will do
  • Perform complex LTD benefit calculations for the all claims. This includes:
    • Benchamark calculations.
    • Under/overpayment calculations.
    • Calculations involving rehabilitation earnings.
    • Inflation protection and cost of living adjustments (COLA) calculations.
    • Processing required BEN System (payment) adjustments.
    • Performing 2nd check (validation) of calculations performed by other Disability Benefits Administrators, as required.
  • Manage LTD and Life Reserves and Claim Status.
  • Responsible for data integrity on all systems that support disability claims payment, claims management, internal and client claims reporting (i.e. information on BEN, PAS, DCT).
  • Handle customer inquiries specific to benefit calculations or tax that are received directly from the customer, client or within the department.
  • Review and assess claimant and medical information to determine entitlement of ongoing benefits.
  • Update client specific systems with information.
  • Open and Close LTD (and Waiver of Premium) claim files in accordance with the plan design.
  • Other administrative and financial duties in support of the claims team.
What you will bring
  • Commitment to actively live our values of Excellence, Partnership, Integrity and Continuous Improvement.
  • Completion of one year community college; a combination of education and experience will be considered.
  • Business knowledge of disability insurance is considered an asset (ie: Disability product knowledge, interpreting contractual provisions and applying them correctly to benefit calculations).
  • Proficient in MS Office (365, Outlook, MS teams, Excel, Word, PowerPoint and Internet).
  • Ability to use multiple Databases and Applications.
  • Strong mathematical and analytical skills.
  • Critical thinking and problem solving abilities.
  • Superior organizational and time management skills.
  • Excellent written and verbal communication skills.
  • Excellent customer service skills.
  • Able to work independently and within a team environment.
  • Fluency in French is considered an asset.
Be your best at Canada Life- Apply today!

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.
We are one of Canada’s top 100 employers!

Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.

We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee

has the opportunity to
reach their potential.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted

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